General Policy

Due to the digital nature of our products and services, all sales are final. Once a license key is generated and delivered to your account, the transaction is considered complete.

We understand that this policy may seem strict, but it is necessary to prevent abuse and ensure the continued availability of our services to legitimate customers.

When Refunds May Be Considered

While our general policy is no refunds, we may consider exceptions in the following circumstances:

• Technical Issues - If the service is completely non-functional and our support team cannot resolve the issue within 72 hours
• Duplicate Purchases - If you accidentally purchased the same product twice
• Payment Errors - If you were charged incorrectly due to a technical error on our end
• Service Unavailability - If our service is down for more than 7 consecutive days

Non-Refundable Situations

Refunds will NOT be issued in the following situations:

• You changed your mind after purchase
• The output file was detected by an antivirus (FUD status varies based on distribution)
• You didn't read the documentation or FAQ before purchasing
• Your account was suspended for violating our Terms of Service
• You shared your license key with others
• You failed to provide accurate information during the purchase
• The cryptocurrency transaction was confirmed and license delivered

Refund Request Process

If you believe you qualify for a refund based on the criteria above, follow these steps:

• Step 1: Contact our support team via Telegram within 7 days of purchase
• Step 2: Provide your transaction ID and reason for the refund request
• Step 3: Allow up to 48 hours for our team to review your request
• Step 4: If approved, refunds will be processed to the original payment method within 5-7 business days

Our Commitment

While we maintain a strict refund policy, we are committed to customer satisfaction. Our support team will work with you to resolve any technical issues you may encounter.

We stand behind our product and continuously improve it based on customer feedback. If you're experiencing any problems, please reach out to our support team before requesting a refund.